Return, Refund & Delivery Policy
At Nezod Pools Products, we want every purchase to be a smooth and happy experience. To keep things simple and transparent, here’s how our returns, refunds, and shipping work:
l. Returns & Refunds
- You can return your item if the box/packaging is still sealed and unopened.
- Once the packaging has been opened, we’re unable to accept returns or provide refunds.
- If you’d like to return an item, just contact us within 7 days of receiving your order with your order number.
- Return shipping will be at your cost, unless we sent you the wrong item or the product is faulty.
- Refunds are processed once the item reaches us and passes our quick inspection.
II. Damaged or Wrong Item? We’ve Got You Covered!
- If your order arrives damaged or if you receive the wrong item, let us know within 48 hours of delivery.
- Simply send us a few photos or a short video so we can check what happened.
- Once confirmed, we’ll arrange a replacement or give you a full refund, including any return shipping fees.
- Don’t worry—small dents or marks on the outer courier box don’t usually count as damage, as long as the product inside is in perfect condition.
III. Shipping Information
- We aim to pack and ship your order within 1–3 working days after payment.
- Delivery time depends on the courier, but you’ll be able to track your parcel once it’s on its way.
- We do our best to make sure your items reach you quickly, but please note that delays by the courier are beyond our control.
- Shipping fees are calculated at checkout based on your location.
IV. We’re Here to Help
If you have any questions about your order, return, or delivery, feel free to reach out:
📞 : +6011 2671 8988
We’re always happy to help! 💙
